New Home Warranty Manager

Position Description

At The Ironstone Building Company we are devoted to our core principles. We keep the home-buying process simple, fast, and stress-free by giving our clients what they want up front while reducing or eliminating the need for time-consuming and costly upgrades.

Our award-winning team is quickly growing as we continue to build remarkable homes in the most desirable areas of London, ON. Our success is directly attributed to our hard-working, elite team of employees who have a strong desire to be the best at what they do.

The New Home Warranty Manager is responsible for managing the day-to-day operations of our after-sales warranty program. You will be working with an existing dynamic team and provide guidance and support through your extensive knowledge of Tarion rules and regulations.

Key Responsibilities

  • Ensuring the timely processing of claims and that they are properly investigated, evaluated, and resolved within standards set by the company’s policies.
  • Resolving escalated purchaser issues ranging from PDI to 2-year claims.
  • Improving operational efficiencies within the department and introducing and implementing industry best practices.
  • Working with all company departments ensuring clear communication and teamwork throughout day to day operations.

Prerequisites

  • Minimum 3 years of previous experience in a new home warranty management position.
  • Extensive knowledge of the Tarion warranty program and the Ontario Building Code.
  • Strong analytical skills and proficient use of after sales warranty software is a key requirement for the position.
  • The position will require travelling to job sites and the successful candidate must have a valid driver’s license with a clean driver abstract.

Benefits to Working at Ironstone

Make your career move to Ironstone and enjoy:

  • competitive compensation packages
  • health and dental benefits
  • home purchase discount program
  • professional development.